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Refund Policy

Last Updated: 01/01/2024

Introduction

At Haus Of Mix, we strive to ensure that you are completely satisfied with your purchases. However, if you need to return an item, we are here to help. Our refund policy outlines the conditions under which a return or exchange can be made.

Refund Eligibility

  1. Time Frame: Returns must be made within 30 days of the purchase date.
  2. Condition of Items: Items must be returned in their original condition – unworn, unwashed, with all original tags attached, and in their original packaging.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Sale items or clearance items.
  • Undergarments and swimwear.
  • Custom-made or personalized items.

Return Process

  1. Initiate a Return: Contact our customer service team at [insert contact information] to initiate a return.
  2. Ship the Item Back: Send the item back to us at [insert return address]. The customer is responsible for the cost of return shipping, unless the return is due to a defective product or an error on our part.
  3. Inspection: Upon receiving the item, our team will inspect it to ensure it meets the return criteria.
  4. Refund Processing: Once your return is approved, a refund will be issued to the original method of payment. Please allow [insert number] business days for the refund to be processed.

Exchanges

If you wish to exchange an item, please follow the return process. You can then place a new order for the desired item.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue.

Changes to the Refund Policy

We reserve the right to update or modify this policy at any time without prior notice. Your continued use of our service following any such change constitutes your agreement to follow and be bound by the terms as changed.

Contact Us

For more information about our refund policy, or if you have questions, please contact us at [email protected]